Hotel Sacher Wien

Great location, hotel is in good shape.

Breakfast was very good. They should probably strain the freshly squeezed orange juice. Location could not not be better and staff is the best of old world professionals, courteous, mannerly and helpful

I liked it. (keep reading) Staying in the Hotel Sacher has always been a dream of mine and I fulfilled it last weekend. The hotel is iconic and the locating is obviously nothing else than superb. I want to start by giving the highest compliments to the concierge team. I was mostly helped by a young fair-haired gentleman called Benjamin? Not sure. Nevertheless incredible. Here are some general things that I noticed (my background is in digital service delivery, selling courses and charging big $$ for services) First. In general I have a slight stiffness in the hotel. That's of course bc it's vienna's oldest hotel, ..., but it negatively influences the connection that your staff is able to create with your guests. My check-in was ok, but I wasn't asked any "small-talk" questions and I felt that I was the one leading the conversation more than anyone else. This was similar to all encounters that I had at the front-desk. Either it's stiffness, shyness, or the employees are slightly afraid of what their supervisor might think if they start talking on a personal level to guests. This brings me to the first takeaway. Educate your employees (front-desk) about how to create deeper and more meaningful relations with their guests. Allow them to greet the guests at the front door, build an SOP for certain questions (I know that Mandarin Oriental does that), and teach them about eye contact, and body language. I highly recommend the book "How to talk to anyone - Leil Lowndes". It will probably get your staff already 80% there. Second. Sacher is really nice. And it's an institution. I felt 1) too much pride of employees to say "I work in the Sacher" and 2) no innovation in terms of service delivery. Concierge should have whatsapp contact, nobody got in contact with me prior to the stay, I checked out and nothing "special" was recognised.

Tradizione Viennese ad altissimo livello

The Hotel Sacher is a beautiful hotel in an exceptionally high-quality traditional style. Our rooms were an oasis aesthetically and functionally designed with the guests' comfort the upper most consideration. The bars and restaurants were a delight with superb drinks and cuisine. We had an exquisite after Opera dinner in the Grune Bar, and, of course, we had to order the famous Sacher Torte in the Cafe Sacher. The hotel breakfast was extensive with a buffet, and a la carte options served in either the gentle morning room or the Grune Bar and was a lovely way to start the day. The staff, regardless of their position, were extremely polite, friendly, and very well trained. All our requests, e.g, for taxis, valet parking, tickets, directions, and advice on attractions, were handled cheerfully and quickly. All these factors have meant that our very happy memories of the Hotel Sacher will not fade.